HOUSTON – January 31, 2022 – TrusteSolutions, the proven technology leader in enterprise, level, cloud-based case management software for the Chapter 7 bankruptcy trustee market, has announced the results of its annual customer satisfaction survey. With 70% of respondents being 5+ year customers, and over half being trustees, 99% endorse the provider, stating they would recommend TrusteSolutions to another trustee.
Conducted in November of 2021, the survey once again confirmed that 99% of TrusteSolutions customers rate the software functionality as Very High or High (consistent with the results from 2020), and 100% of customers rate customer support as Very High or High (also consistent with results from the 2020 survey). One client shared, “The Team at TrusteSolutions provides excellent software and support to the Bankruptcy Trustee community, far above their competitors,” while another stated, “The customer support team is top notch. Software functionality is the centerpiece that makes TrusteSolutions the best product on the market.”
Additional metrics recorded include: Customer Support Team is Knowledgeable, with 100% of respondents Highly Agreeing and Software Updates are Communicated to My Satisfaction with 94% of respondents Agreeing or Highly Agreeing. Also noteworthy is 93% of customers are Satisfied or Very Satisfied with their Banking Relationship, an important part of the services delivered.
“We are pleased to report consistent ratings as we continue to navigate and respond to changing market conditions with our customers. Having a web-based product from the start allows us to focus our attention on additional workflow automation tools to help our trustee customers make the most of their time and resources rather than retrofitting an existing system to accommodate remote work. The flexibility of the cloud and accessible experts available for support enables us to provide top-level service to our customers, no matter their location or need,” says Kristi Singal, CEO of TrusteSolutions.
“It is always a great pleasure to receive positive customer feedback as we continue to forge ahead developing new productivity-enhancing tools for our customers,” continues Singal.
Focused on saving customers both time, and money, TrusteSolutions delivers efficiency tools for maximum productivity, minimizing workloads with digital automation. Bankruptcy trustees and administrators looking for a proven web-based case management platform to efficiently manage email communications, case data, calendars, tasks, banking and tracking assets are encouraged to visit the TrusteSolutions website to learn more.
About TrusteSolutions
Long-standing leadership and superior customer ratings are top reasons why TrusteSolutions is the proven choice for cloud-based bankruptcy and receivership case management software. Built in the cloud, TrusteSolutions leads the industry with relentless innovation for streamlined case management. Users enjoy automated docket entry analysis, fully integrated banking, autovaluation of assets, integrated trustee web pages for secure collaboration and workflow automation for maximum productivity. Backed by outstanding customer support that delivers answers when you need them and system speed like no other, TrusteSolutions, a division of Financial Software Solutions, LLC, a Houston-based enterprise-level software company, empowers attorneys to take control with confidence.
About FSS
Financial Software Solutions (FSS), provides bankruptcy trustees, receivers, law firms and other professionals with enterprise-level, cloud-based time management, case and document management and banking automation software for anytime, anywhere access. Its BlueStylus product line recently introduced Case Builder, an online Chapter 7 and Chapter 13 petition preparation, filing and management tool to replace existing expensive solutions. BlueStylus provides legal and professional firms with an intuitive online office management tool for time and billing, document sharing and storage and task management that keeps small to medium sized professional services firms running smoothly at an affordable price.
FSS supports SubChapter V trustees with CORE, a complete online solution to handle UST reports, case management and banking backed by experienced trainers and support team. CORE is also designed to keep the receivership process well organized so receivers can experience greater efficiency while managing large caseloads and adhering to stringent court demands. FSS is dedicated to providing enterprise-level software across the United States to help businesses do more with fewer resources for enhanced productivity and mobility.
Contact
Kristi Singal
866.878.7831
ksingal@trustesolutions.com