Customer Growth Press Release

TrusteeSolutions Announces 2023 Boost in Growth in Chapter 7 Case Management Market along with 100% Satisfaction Ratings for Software and Support from Annual Customer Satisfaction Survey

HOUSTON – January 19, 2024 – TrusteeSolutions (TES), the technology innovator of the most advanced case management platform in the enterprise-level, cloud-based case management software industry for the bankruptcy and receivership market, has shared its steady growth numbers in 2023 along with the findings of its annual customer satisfaction survey. The online survey was conducted November 21, 2023, through December 8, 2023, with almost 60% of respondents being United States panel trustees and the remaining 40% primarily consisting of trustee assistants.

Highlights of the survey included outstanding satisfaction rates with the software, support team, and banking partners. Specifically, 100% of customer respondents are satisfied with TrusteeSolutions and of those, 98% are Very or Extremely Satisfied. As for satisfaction with Customer Support, 100% of respondents are satisfied and of those, 99% are Very or Extremely Satisfied with the Customer Support Team. In terms of banking partner satisfaction, 99% are satisfied with their banking partner relationships.

One respondent shared, “TES continually strives to have the best trustee services and software, making my job so much easier and less time-consuming because of constant improvements, attention to our needs, and often performing tasks for us that saves us so much valuable time as we administer our cases.” Top three favorite features for better case management were ranked as ease of use, responsive and helpful support, and “all the bells and whistles.”

As for customer advocacy, 100% of survey participants confirmed they either already do or would recommend TrusteeSolutions to another trustee interested in switching providers. One trustee shared they have recommended TrusteeSolutions since 2005 and will continue to do so. When asked what they would say to another trustee, one respondent answered, “I’ve been on different platforms throughout the years and TES is by far and away the best.”

In terms of growth, TrusteeSolutions grew 6% in 2023 primarily by acquiring Chapter 7 bankruptcy trustees that had previously been with other industry case management providers.

“Our focus is on delivering more automation, more customization and more mobility than any other solution available so customers can enjoy better case management, greater efficiency and enhanced profitability backed by the best customer support in the industry,” said Kristi Singal, President of TrusteeSolutions.

Bankruptcy trustees and administrators looking for an intuitive, flexible, easy-to-learn and use cloud-native case management platform to better manage email communications, case data, calendars, tasks, banking, and tracking assets are encouraged to visit the TrusteeSolutions website to learn more.

Long-standing leadership and superior customer ratings are top reasons why TrusteeSolutions is the proven choice for cloud-based bankruptcy and receivership case management software. Built in the cloud, TrusteeSolutions leads the industry with relentless innovation for streamlined case management. Users enjoy automated docket entry analysis, fully integrated banking, auto-valuation of assets, integrated trustee web pages for secure collaboration and workflow automation for maximum productivity. Backed by outstanding customer support that delivers answers when you need them and system speed like no other, TrusteeSolutions, a division of Financial Software Solutions, LLC, a Houston-based enterprise-level software company, empowers attorneys to manage their cases both effortlessly and profitably.

Financial Software Solutions (FSS), provides bankruptcy trustees, receivers, law firms and other professionals with enterprise-level, cloud-based time management, case and document management and banking automation software for anytime, anywhere access. Its BlueStylus product line includes Case Builder, an online Chapter 7, Chapter 13, Chapter 11 and Chapter 11, Subchapter V easy-to-use petition preparation, filing and management tool that leads you through the filing process, replacing existing expensive solutions. BlueStylus provides legal and professional firms with an intuitive online office management tool for time and billing, document sharing and storage and task management that keeps small to medium sized professional services firms running smoothly at an affordable price.

FSS supports SubChapter V trustees with CORE, a complete online solution to handle UST reports, case management and banking backed by experienced trainers and support staff. CORE is also designed to keep the receivership process well organized so receivers can experience greater efficiency while managing large caseloads and adhering to stringent court demands. FSS is dedicated to providing enterprise-level, cloud-based efficiency software across the United States to help businesses do more with fewer resources for enhanced productivity and mobility.

Contact
Kristi Singal
866.878.7831
ksingal@trustesolutions.com